Introduction to Microsoft Dynamics 365

 Introduction:

     Microsoft business applications are intelligent solutions that supply a comprehensive view of an organization’s business. These solutions include the Microsoft Dynamics 365 products that are connected by data and intelligence and are supported by Microsoft Power Platform.

Microsoft business applications turn single interactions into ongoing engagements that are driven and informed by intelligent services. With 360-degree views of customers and operations, businesses can provide the highly tailored, modern experiences that people expect.

Microsoft business applications

• Omnichannel applications, turning single interactions into recurring engagements.
• Intelligent services, providing prescriptive guidance to help drive better business outcomes.
• Integrated cloud platform, unifying people, processes, and data for a 360-degree view of customers and operations.
• Flexible solutions, enabling businesses to scale and thrive under change.

By taking advantage of Dynamics 365 business applications, organizations can:

• Engage customers and build relationships - Reimagine how to engage with customers by creating personalized marketing, sales, and service experiences by using data and intelligence to improve every interaction.
• Optimize operations - Improve service, drive efficiency, and reduce costs with intelligence and prescriptive guidance that are infused throughout your business processes.
• Empower employees - Hire, engage, and unleash the best talent to do their best work with data and insights that are available in the workplace.
• Transform products and services - Use data as a strategic asset to identify new market opportunities, produce innovative products, and create exceptional customer experiences with a comprehensive view of your customers and operations.

Microsoft business applications

Model-driven apps

• Dynamics 365 Sales - Enables you to build strong relationships with your customers, take actions based on insights, and close sales faster. Use Sales to keep track of your accounts and contacts, nurture your sales from lead to order, create sales collateral, and create marketing lists and campaigns. You can even follow service cases that are associated with specific accounts or opportunities.
• Dynamics 365 Customer Service - Allows you to earn customers for life. Build great customer relationships by focusing on excellent customer satisfaction with the Customer Service app. Customer Service provides many features and tools that help you manage the services that you provide to customers.
• Dynamics 365 Field Service - Helps you deliver on-site service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to help you set up mobile workers for success when they're on site with customers fixing issues.
• Dynamics 365 Marketing - A marketing-automation application that helps turn prospects into business relationships. The app is user-friendly, works seamlessly with Dynamics 365 Sales, and has built-in business intelligence. Use Marketing to create graphical email messages, share information across sales and marketing teams, and more.

Finance and Operations apps

• Dynamics 365 Commerce - Delivers a comprehensive, omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Commerce enables you to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, optimize operations to reduce costs, and drive supply chain efficiencies.
• Dynamics 365 Finance - Helps you automate and modernize your global financial operations. Monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth. Use Finance to drive strategic financial decisions with AI, unify and automate your financial processes, reduce operational expenses, and decrease global financial complexity and risk.
• Dynamics 365 Human Resources - Streamlines many recordkeeping tasks and automates several staffing processes. These processes include employee retention, benefits administration, training, performance reviews, and change management. Human Resources also provides a framework for human resources staff to manage areas of oversight.
• Dynamics 365 Supply Chain Management - Helps you transform your manufacturing and supply chain operations. Use predictive insights and intelligence from AI and the Internet of Things (IoT) across planning, production, inventory, warehouse, and transportation management. Supply Chain Management can maximize operational efficiency, product quality, and profitability. Use Supply Chain Management to innovate with intelligent manufacturing operations, modernize warehouse management, optimize production performance, maximize the life of your assets, and automate and streamline your supply chain.

AI in Dynamics 365

By using AI in Dynamics 365, businesses get in-depth insights and can make each touchpoint more relevant and responsive with data-driven insights into customer needs and behaviors.

In Dynamics 365 Commerce, Dynamics 365 Fraud Protection uses AI to protect your e-commerce business, and your customers, against fraud. This protection helps decrease costs, achieve higher revenue, and improve your customers’ shopping experience.